Special conditions

You can book up to 9 passengers per booking, including adults and children. Each adult can be accompanied by an infant on their lap. The booking is confirmed as soon as you receive your booking reference. A confirmation email containing all the details of your booking will also be sent to the email address you provided. Please note that, according to European Union regulations, you do not have rights of withdrawal if your tickets were purchased on the internet.

Rates quoted include all taxes, with the exception of certain airport taxes that may be levied locally. Rates are guaranteed as soon as you obtain your booking reference.

If you wish to request a refund for a ticket purchased at a travel agency, please contact them first. Your agency has all the information necessary to process your refund. In case of any difficulty, our customer service is at your disposal. You can reach them from the Contact Uspage.

To pay online, you must use your credit or debit card. Air France will then charge your card in real-time. Depending on the country, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods. Payment is fully secure thanks to the highest standard of data encryption.

The reserved fare is valid for a ticket used in its entirety, in the order, and on the dates indicated. By the General Conditions of Carriage, any non-conforming use of the ticket on the day of travel will result in the payment of an additional flat fare at the airport.

Passengers are informed that in the event of a breach of Article 15 (Behavior on board) of the General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitations to the carriage), they may be included on the list of persons prohibited from boarding the carrier's aircraft pursuant to the CNIL deliberation n°2016-240.

In addition to our General Conditions of Carriage, the following applies: Article 9 (o) The passenger will not have access to the Security Restricted Area, as well as boarding the aircraft in case of refusal to submit to the Civil Aviation security inspection, under the responsibility of the aerodrome. Article 10.1.2.c Except in the cases provided for in treaties, conventions, international agreements, and in Resolution No. 461 of the National Civil Aviation Agency (ANAC), it is forbidden to board an armed passenger, and the carriage of firearms and ammunition must be carried out in accordance with the procedures provided for in said Resolution for the dispatch of firearms and ammunition. In this case, the passenger must appear at the Federal Police office at the airport in advance of check-in. At the air operator's check-in counter, the passenger must present the unloaded firearms and the firearm dispatch authorisation form issued by the Federal Police. All procedures adopted must comply with ANAC Resolution 461.  Article 18.7 In case of boarding passengers held in custody by police authorities, the air operator shall follow the standard procedures adopted by Resolution No. 461 of the National Civil Aviation Agency (ANAC).