Air France Protect

Air France Protect: Our commitment to making your trip safe 

Benefit from our robust health measures to keep you protected and relaxed at every step of your journey.

Air France rewarded for its health and safety measures

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NEED TO CHANGE OR CANCEL YOUR TICKET? WHAT YOU SHOULD KNOW

My flight has been canceled

POSTPONE MY TRIP Your flight has been canceled and you would like to travel on another flight? Please contact our online customer service to change your booking. Please note: any changes must be made prior to the departure date of your original flight. Contact our online customer service CANCEL MY TRIP Your flight has been canceled and you no longer wish to travel? You can request a refund* from the My Bookings** section of our site or mobile app. Please note: Refunds are subject to the laws and regulations of the country in which you purchased your ticket. Request a refund in My Bookings * Except for group rates and allotments ** If you cannot request a voucher or refund in My Bookings, please complete our online form to send us your request. Processing times are currently several weeks.

Tickets issued before March 1, 2022, for travel on or before June 30, 2022

POSTPONE MY TRIP Your flight is scheduled as planned but you prefer to travel later? Whatever the reason, you can postpone* your trip before the departure date of your flight with no change fees. However, if the original fare is no longer available, you will only pay the price difference. Most tickets can be changed directly in My Bookings via the app or on our website. If you are unable to do so, please contact our customer service online. Postpone my trip in My Bookings * Except for group fares and allotments. CANCEL MY TRIP Your flight is scheduled as planned but you no longer wish to travel? You can request a refundable travel voucher to book a new flight, regardless of your ticket conditions. Vouchers are valid for one year following the date of issue. You can also request a refund* if your ticket conditions allow it. To do so, go to My Bookings** on our app or website. * Except for group fares and allotments. ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks.

Tickets issued before March 1, 2022, for travel on or after July 1, 2022

POSTPONE MY TRIP Your flight is scheduled as planned but you prefer to travel later? Whatever the reason, you can postpone* your trip before the departure date of your flight with no change fees. However, if the original fare is no longer available, you will only pay the price difference. Most tickets can be changed in My Bookings via the app or on our website. If you are unable to do so, please contact our customer service online. Postpone my trip in My Bookings * Except for group fares and allotments. CANCEL MY TRIP Your flight is scheduled as planned but you no longer wish to travel? You can request a non-refundable travel voucher* to book a new flight. Vouchers are valid for one year following the date of issue. All refund requests will be processed according to your ticket's fare conditions. You can submit your request via My Bookings** on our app or website. * Except for group fares and allotments. ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks.

Tickets issued between March 1, 2022 and June 28, 2022

POSTPONE MY TRIP Your flight is scheduled as planned but you prefer to travel later? Whatever the reason, you can postpone* your trip before the departure date of your flight with no change fees. However, if the original fare is no longer available, you will only pay the price difference. Most tickets can be changed in My Bookings via the app or on our website. If you are unable to do so, please contact our customer service online. Postpone my trip in My Bookings * Except for group fares and allotments. ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks. CANCEL MY TRIP Your flight is scheduled as planned but you no longer wish to travel? You can request a non-refundable travel voucher* to book a new flight. Vouchers are valid for one year following the date of issue. All refund requests will be processed according to your ticket's fare conditions. You can submit your request via My Bookings** on our app or website. Request a travel voucher or refund in My Bookings * Except for group fares and allotments. ** If you cannot request a voucher or refund in My Bookings, please complete this form to send us your request. Processing times are currently several weeks.

Tickets issued on or after June 29, 2022

Your flight is scheduled as planned but you wish to modify or cancel your booking?   You can modify* or cancel your booking depending on the fare conditions of your ticket. Go to My Bookings to view your ticket conditions and/or modify your trip.  Most tickets can be modified in My Bookings via the Air France app or on our website. If you are unable to do so, please contact our customer service team.  *Change fees and/or fare difference may apply.   Additional service fees may also apply for any change requests not made online. 

More info on vouchers

How do I use my voucher? Is it refundable? Find all the answers to your questions in our FAQ. Read our FAQ on vouchers

Check travel requirements

Due to the health situation, some countries require a negative Covid-19 test, quarantine on arrival and special travel documents. These travel requirements are regularly updated. Before your trip to France or abroad, check which requirements apply on the TravelDoc website

Conditions

Travel safely

Your health and well-being are at the heart of our concerns. That's why we have implemented strict health measures at every step of your journey.

Crew

Travel with peace of mind

In partnership with Allianz Travel, Air France is extending its travel insurance guarantees* to protect you further in the event of an epidemic such as Covid-19.

During your stay You benefit from medical assistance and the reimbursement of medical expenses abroad or additional expenses in case of quarantine. For more information, visit the Insurance page of our site. * Coverage available for customers residing in France, Germany, Spain, Italy, the Netherlands and the United Kingdom, and soon for other countries.

Allianz Travel

Information from our partners

Aeromexico

Air Baltic

Air Calédonie International

Air Corsica (French only)

Air Europa

Air Malta

Air Serbia

China Eastern

Czech Airlines

Delta Air Lines

GOL

ITA

Kenya Airways

Korean Air

Luxair

Middle East Airlines

Vietnam Airlines

Virgin Atlantic

Westjet