Legal information
Please find all legal and commercial information related to booking a trip, adding an extra option, creating an account, or using our website below.
São Paulo International Airport Rodovia Hélio Smidt TERMINAL 3 – 2º Floor (Departures) - ILHA H Cep 07190-972 CNPJ 33013988/00022-07 Daily from 13:20 to 19:00 Rio de Janeiro International Airport Antonio Carlos Jobim (Galeão) Av. 20 de Janeiro s/n – Terminal 2 – 2nd floor Cep: 21941-570 Ilha do Governador - RJ CNPJ 33013988/00018-20 Monday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50 Tuesday: closed Wednesday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50 Thursday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50 Friday: 17:20 to 19:50 Saturday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50 Sunday: 08:00 to 11:40 / 13:00 to 15:40 / 17:20 to 19:50 Fortaleza International Airport Av. Senador Carlos Jereissati, 3.000 Fortaleza - CE Cep: 60741-900 CNPJ 33.013.988/0007-78 Opening hours: soon
Transport rules and liability
About Air France
General information on Air France in your country
GENERAL CONDITIONS OF CARRIAGE
General conditions for passengers and baggages
Special conditions
Special conditions vary for each country
Air carrier liabililty
Limits of liability in case of incident, delay or luggage
Passengers rights
Implementation of the European regulations 261/2004
Baggage
Special Information for Brazilian Residents
Travel voucher conditions
Terms and conditions when requesting a non-refundable voucher
Loyalty programs terms and conditions
Privacy policy - Security
Products and services
Additional Baggage option
Additional Baggage terms and conditions
Kids Solo Option
Kids Solo terms and conditions
A la carte meal Option
A la carte meal terms and conditions
Lounge Option
Lounge terms and conditions
Seat Option
Seat Option terms and conditions
Trip and Tree Option
Trip and Tree Option terms and conditions
Personalized airport services option
Personalized airport services terms and conditions